Shipping & Returns

How Shed Delivery Works

Sheds, workshops, carports and garages are still steel structures that come flat-packed and on pallets. They are heavy and the bigger the product the bigger the delivery cartons. So keeping that in mind, below is what to expect for each delivery option.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is available to be immediately made for order.  If your item is on unavailable for any reason, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is available and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@shed-space.com.au or call 0466 859 800.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@shed-space.com.au and we will process an insurance claim on your behalf.

IMPORTANT: What You Need To Know

  • You will receive tracking and a call to arrange drop-off.
  • When your order arrives at your local Depot Collect, please be aware you will have 48 hours to arrange a suitable delivery time once it arrives at our chosen depot. After this period you will be charged a daily storage fee by the depot.
  • Home Delivery is an 'Assisted Delivery Service' and based on the size and weight of these structures (flat packed), an able-bodied person will need to be at home to receive the order.
  • Someone will need to be home to accept delivery. If however, someone is not home, then the delivery will be deemed failed. Failure of attempted delivery will result in re-delivery charges.
  • Home Delivery is to the front door only or 6 meters from the truck (not the backyard) due to regulations. Deliveries cannot be taken to the rear of a property due to OH&S
  • So it is important to be prepared to help on the day to make sure you can place the cartons where you need them.
  • We do delivery Australia-wide with the exception of all Islands.

DELIVERY TIMES & SCHEDULES

Garden Sheds & Storage Units

  • Your garden shed will be dispatched within 4-7 business days once payment is received.
  • Transport works in 3 to 10 business days term, depending on your location. Our suppliers are generally based on the east coast; so Perth, for example, would be longer compared to Sydney and Melbourne.